DHgate

Customer Overview

Founded in 2004, DHgate is one of China's leading cross-border e-commerce platforms and plays an important role in connecting small and medium-sized businesses (B2B). With years of operating experience and strong supply chain integration, DHgate offers a rich selection of products across numerous categories, allowing small and medium-sized retailers worldwide to source goods directly from suppliers and manufacturers in China.

Customer Needs

Stable and reliable email delivery

Solution

For e-commerce platforms that need to reach users worldwide at scale and with high efficiency, stable and reliable email communication is essential. Aurora Mobile's Shanda provides professional email infrastructure with the following key capabilities:

Global email delivery rate of over 90%

99% inbox placement rate, above the industry average

Email open rate increased to 40%

Customer Testimonial

Through technical innovations such as intelligent domain warm-up and an optimized sender authentication system, Shanda helped DHgate maintain efficient, precise customer outreach during periods of rapid user growth, laying the foundation for subsequent user retention and repeat purchases.